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In order to implement information security management, the Company has established a dedicated information security unit, staffed with one information security manager and two information security personnel responsible for the Company’s information security management. The scope of information security management focuses on company operational processes, compliance with information security regulations, personnel information security awareness training, automated production processes, personal privacy protection, customer information security requirements, and cybersecurity measures for emerging technologies.

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Purpose

By using The Company’s website and online services, you agree to the statements disclosed on this site. If you do not agree with the contents of this statement, please do not provide your information on Fengxiang’s website or through its online services. If you choose not to provide personal data or if the data you provide is inaccurate, you may be unable to receive full services. Eurocharm complies with all applicable privacy protection and data security laws and regulations. The ultimate purpose of collecting data is to improve our services and customer support.

Information security is critically important because it protects the digital information of individuals and businesses, preventing data from being stolen, altered, or destroyed, thereby ensuring the confidentiality, integrity, and availability of the data. It is essential for maintaining customer trust, ensuring business continuity, avoiding financial losses, protecting the company’s reputation, and complying with legal and regulatory requirements.

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Since the company was established, we have always complied with relevant laws and regulations, actively strengthened internal management, improved management quality and performance, and maintained harmonious labor relations to keep a good corporate image. At the same time, we are deeply committed to customer relationship management, in order to maintain the brand recognition of the company in the minds of customers. In recent years, there has been no change in corporate image that affecting corporate crisis management. The main units responsible for handling emergency and major incidents are as follows:

^{Honesty is a core value in the Company’s business operations. We regard our suppliers as important partners and aim to pursue sustainable business development and growth through mutually beneficial partnerships. The Company actively upholds integrity and ethical values, strengthens corporate governance and risk management, and fosters a corporate culture of honesty to enhance sound business management. To ensure the implementation of honest and ethical business practices, the Company has established an Integrity Promotion Unit under the Group’s Board of Directors.}

To ensure the implementation of integrity management, the internal audit unit directly reports to the Group’s Board of Directors and is responsible for auditing compliance with relevant laws and regulations, ISO systems, and internal control procedures. Before conducting an audit, auditors first define the audit objectives and scope, perform a preliminary investigation to assess risks, and collect all documents relevant to the audit in order to develop an audit plan. According to the audit plan, audits are conducted on applicable laws and regulations, ISO systems, and internal control procedures. Auditors explain the audit objectives, scope, and procedures to the heads of the audited departments, confirm the department’s operational procedures and the personnel responsible for relevant documents, conduct interviews with related staff, review documents, observe actual operations, and, if necessary, request on-site demonstrations by relevant personnel. If any deficiencies are identified, auditors communicate and discuss them thoroughly with the audited department and provide recommendations for improvement. The relevant discussion materials are compiled into an “Audit Report” and submitted to the director designated by the Group’s Board of Directors. Completed audit items are delivered to independent directors for review by the end of the month following the completion of the audit and serve as a basis for subsequent follow-up and improvement. Auditors distribute the previous quarter’s issues to the audited departments in the first month of each quarter. Audited departments must respond in the second month of the quarter with the status of improvements or the planned corrective actions. Departments are expected to complete improvements within three months, except in special cases where a reasonable justification is provided.

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